Privacy Policy

This Privacy Policy describes how totochic.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from totochic.com.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us via E-Mail or Instagram.

In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information”. See the details below for what we collect and why:

Device Information collected by Shopify as our hosting provider

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

  • Purpose of collection: to load the Site accurately for you and to perform analytics on Site usage to optimize our Site.

  • Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

  • Disclosure for a business purpose: shared with our processor Shopify.

Order Information

  • Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number (if provided).

  • Why do we collect them...
    ... to fulfill orders, process payments, arrange shipping, provide invoices and order confirmations, communicate with you, screen orders for potential risk or fraud, and provide information or offers aligned with your preferences.

  • When do we collect them?
    Collected directly from you through the checkout form or your account registration

Customer Support Information

  • Personal Information collected: any details you provide when contacting us.

  • Purpose of collection: to provide you with customer support and resolve your inquiries.

We do not sell or rent your personal information to third parties.

Using Personal Information

We use your Personal Information to provide our services, which include:

  • Offering products for sale

  • Processing payments

  • Shipping and fulfilling orders

  • Communicating about orders, new products, services, and offers

Our Payment Providers

We use third-party payment providers (e.g., PayPal, Shopify Payments). Your payment data is processed directly by them under their privacy policies. We do not store full payment information such as credit card numbers.

Cookies

A cookie is a small amount of data downloaded to your computer or device when you visit our Site. We use cookies to improve your customer experience, such as remembering login and region preferences, so you don’t need to re-enter information each time. Cookies also help us understand how visitors use our Site, whether it’s their first time or they are returning.

We use functional, performance, advertising, and social media/content cookies to optimize your experience and provide our services.
You can edit your cookie preferences at any time

Occasional changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. It is your responsibility to review this page periodically for updates.